Returns & Exchanges

At Omi AI, we want you to be completely satisfied with your cutting-edge electronics, which is why we offer a 30-day hassle-free return window for all original purchases. If your device isn't the perfect fit for your lifestyle, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Place the Omi AI device in its original packaging including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware at our facility, your refund will be processed to your original payment method within 5-7 business days.